Return and refund policy

Refund Policy

At AtharvaJaipur, we do not offer returns or refunds once a product has been sold and delivered.

Please Note: All items marked as ‘Sale’ are final and strictly non-returnable.

We appreciate your understanding and thank you for shopping with us.

Cancellation, Return & Exchange Policy

At AtharvaJaipur, we strive to provide a seamless shopping experience and ensure your purchases are hassle-free. We are here to assist you before and after your order. To help you make the best decision, please review the following terms and conditions carefully before placing your order.

Before You Order:
Feel free to ask us any questions about fabric, design, measurements, or anything else that will help you choose confidently. You can reach out via Email, Instagram, or WhatsApp. Our team is available 24/7 to assist you.

When Exchanges Are NOT Accepted

Exchanges or returns are not accepted for color differences. Please note that slight color variations (10-15%) may occur due to screen resolution and lighting conditions.
Exchanges or returns are not accepted if you do not like the material or color of the product, as all product details are provided clearly in the description. We encourage you to read all details before placing your order.
Exchanges or returns are not accepted for any other reasons related to a change of mind after placing the order.

Exchange Due to Size Issues

Please refer carefully to the size chart available on each product page before confirming your order. If you are unsure about your size, our team is happy to help you select the right fit.
If you experience size issues after receiving your order, please email us within 2 days of delivery at hello.atharvajaipur@gmail.com with your order number and details of the issue. Exchanges will be considered on a case-by-case basis.
Please note that exchanges depend on size availability for the selected design at the time of your request.
An additional charge of INR 300 per item will apply to cover logistics costs for reverse pickup and re-dispatch.
No size exchanges are allowed for sale items.

Exchange Due to Damaged or Defective Products

While our quality control team thoroughly inspects all products before dispatch, if you receive a damaged, defective, or incorrect item, we will be happy to assist with an exchange.
Please email us within 2 days of delivery at hello.atharvajaipur@gmail.com with product images, an opening video for verification, and details of the issue.
All return requests are subject to verification. Upon approval, we will arrange reverse pickup and dispatch a replacement if available.
If the replacement is not available, we will issue a store credit for the product value, valid for 30 days.

Returns & Exchanges for International Orders

Please note that orders shipped internationally are not eligible for returns or exchanges.

Frequently Asked Questions (FAQ)

Q: Can I cancel my order after placing it?
A: Cancellation requests must be made before the order is processed and shipped. Please contact us immediately at hello.atharvajaipur@gmail.com.

Q: What should I do if I receive a damaged product?
A: Contact us within 2 days of delivery with photos and an opening video for verification. We will assist you with an exchange or store credit.

Q: Can I exchange a product if it doesn't fit?
A: Yes, size exchanges are possible within 2 days of delivery, subject to availability and an additional charge of INR 300 per item. Sale items are excluded.

Q: Are color differences a valid reason for exchange?
A: No, slight color variations due to screen settings and lighting are not eligible for returns or exchanges.

Q: Do you accept returns or exchanges on sale items?
A: No, all sale items are final sale and non-exchangeable.

Q: Can international customers return or exchange orders?
A: Unfortunately, we do not accept returns or exchanges for international orders.